Malaysia PDPA 2010

Best66 Privacy Policy – Protecting Your Personal Data Is Our Priority

At best66, we take every piece of personal information you entrust to us seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your data — in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Last Updated: 1 January 2026  |  Version 3.1
Your Data Is Safe
256-bit SSL Encryption
PDPA Compliant
Regular Security Audits

Best66's Data Protection Commitment

Six core principles that guide how we manage every best66 member's personal data

Full Malaysia PDPA Compliance
best66 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All data collection, processing, and storage activities are carried out in accordance with applicable Malaysian legal requirements.
PDPA 2010
Bank-Grade Encryption
All data transmitted between your device and best66's servers is protected by 256-bit SSL encryption — the same security technology used by leading Malaysian banking institutions such as Maybank and CIMB.
256-bit SSL
No Sale of Data to Third Parties
best66 has never and will never sell, rent, or share members' personal data with third parties for marketing purposes without your explicit consent. Your data belongs to you — it is not a commodity for our business.
Your Data, Your Rights
Full Control in Your Hands
You have the right to access, correct, delete, and control the use of your personal data at any time. Data-related requests can be submitted directly to the best66 privacy team via email.
User Rights
Secure Servers & Regular Audits
best66 member data is stored in high-grade data centres with strict physical and digital access controls. We conduct regular internal and external security audits to ensure there are no security vulnerabilities.
Regular Audits
Marketing Communications Control
You may opt in or out of any marketing communications from best66 at any time. Click "unsubscribe" in any of our emails, or update your preferences in your account notification settings.
Your Choices

1. Introduction

Welcome to the Privacy Policy best66. We, the management of best66.ws ("best66", "we", "the Company"), understand that your privacy matters deeply, and we respect the trust you place in us when sharing your personal information.

This Privacy Policy clearly and transparently explains how best66 collects, stores, uses, discloses, and protects your personal data when you use the best66.ws website and all related services — including EPL and Malaysia Super League Sports Betting, live casino, slots, badminton, poker, roulette, and all our online entertainment products.

This policy is drafted to comply with Personal Data Protection Act 2010 (PDPA) Malaysia and its subsidiary regulations. By registering an account or using best66's services, you confirm that you have read and understood this Privacy Policy.

Important Note: This Policy applies to all registered best66 members in Malaysia. If you have any questions before reading this document, please contact our Privacy Officer at privacy@best66.ws.

2. Personal Data We Collect

Best66 collects only the data strictly necessary to provide the services you request. We do not collect excessive data that is unrelated to our services.

2.1 Data You Provide Directly

Data TypeExamplePurpose of Collection
Identity InformationFull name, date of birth, MyKad numberIdentity verification (KYC), account registration
Contact InformationEmail address, Malaysian phone numberAccount verification, important communications
Financial InformationE-wallet name, bank account numberProcessing deposits & withdrawals
Verification DocumentsMyKad copy, bank statementKYC compliance & fraud prevention
Account InformationUsername, password (hashed)Account security and access

2.2 Automatically Collected Data

When you browse or use the best66 platform, our systems automatically record certain technical information:

  • IP address and estimated location (state/city within Malaysia)
  • Your web browser type and device operating system
  • Pages you visit and time spent on each page
  • Game session data — including bets, wins, and losses
  • Transaction logs — all deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks)
  • Cookie information and session storage (explained further in Section 9)

2.3 Data from Third-Party Sources

In certain situations, best66 may receive information about you from trusted third-party sources, for example:

  • Identity verification service providers for KYC purposes
  • Malaysian payment gateways processing your transactions
  • Fraud prevention and anti-money laundering agencies

3. How We Use Your Data

Best66 uses your personal data solely for legitimate purposes directly related to the provision of our services:

3.1 Core Operational Purposes

  • Account management — registration, identity verification, secure login, and member profile management
  • Financial transaction processing — verify and process deposits and withdrawals to your Malaysian payment methods
  • Gaming service delivery — football betting, Live Casino, slots, poker, badminton, roulette, and all best66 products
  • Customer support — responding to enquiries, resolving complaints, and providing technical support
  • Platform Security — detecting and preventing fraud, system abuse, and money laundering

3.2 Legal Compliance Purposes

  • Compliance with Malaysia's PDPA 2010 and related regulations
  • Mandatory reporting to Malaysian authorities when required
  • Documentation for audit purposes and regulatory inspections

3.3 Service Improvement Purposes

  • Usage pattern analysis to improve the best66 platform interface and user experience
  • Development of new features relevant to the needs of Malaysian users
  • Internal research for product improvement — in aggregated and anonymised data format

best66 Guarantee: We do not use your data to make fully automated decisions that affect your rights without human involvement. Every significant decision relating to your account is reviewed by our human team.

4. Legal Basis for Data Processing

Under Malaysia's PDPA 2010, best66 processes your personal data on the following valid legal bases:

  • Consent — When you register and agree to this Policy, you provide explicit consent for data processing for the stated purposes
  • Contract Performance — Processing required to fulfil the service agreement between you and best66
  • Legal Obligation — Processing required to comply with Malaysian laws applicable to best66
  • Legitimate Interests — Processing for platform security, fraud prevention, and service improvement purposes that do not affect your fundamental rights

5. Data Sharing & Disclosure

Best66 does not sell, rent, or trade our members' personal data. However, there are limited situations in which we may need to share your data:

5.1 Trusted Service Providers

We share necessary data with third parties who help us deliver our services, including:

  • Malaysian payment gateway providers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX) — only the data necessary to process your transactions
  • KYC identity verification service providers licensed in Malaysia
  • Licensed game software providers (technical session data only, without full identity information)
  • Cloud service and cybersecurity providers supporting platform operations

All third-party service providers are bound by strict data confidentiality agreements and may only use your data for the purposes agreed upon.

5.2 Legal Obligations

Best66 may be required to disclose your personal data to Malaysian government authorities when lawfully requested by court order, warrant, or mandatory reporting obligations under applicable Malaysian law.

Please note: best66 will never ask you to provide your password or any sensitive account information to anyone, including best66 staff. If you receive such a request, it is a fraudulent attempt — contact us immediately.

6. Data Security

Best66 continually invests in comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or unlawful disclosure.

6.1 Technical Security Measures

  • 256-bit SSL/TLS Encryption for all data communications between your device and best66 servers
  • Password hashing using bcrypt hashing — the best66 team cannot view your original password
  • Two-factor authentication (2FA) available to all member accounts
  • Intrusion detection system (Intrusion Detection System / IDS) that monitors suspicious traffic 24/7
  • Data segregation — financial data, identity data, and gaming data are stored separately with distinct access controls

6.2 Organisational Security Measures

  • Access to members' personal data is granted only to best66 staff who require it to carry out their duties (principle of least privilege)
  • All best66 staff undergo regular data protection training
  • Strict confidentiality agreements signed by all staff and contractors
  • Internal security audits are conducted on a quarterly basis

Data Breach Reporting: While we take all reasonable steps to protect your data, no system is 100% secure. In the event of a data breach affecting your information, best66 is committed to notifying you within 72 hours of becoming aware of it, in line with industry best practices.

7. Data Retention Period

Best66 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law.

  • Active account data — retained for the duration your account remains active and for 7 years after account closure (Malaysian financial compliance requirement)
  • Financial transaction records — retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements
  • Customer service communication logs — retained for 3 years for reference and dispute resolution purposes
  • Technical log data — retained for 90 days for security and debugging purposes
  • Marketing data — retained until you withdraw consent or request deletion

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you.

8. Your Rights Under Malaysia's PDPA

As a data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by best66:

1
Right of Access
You have the right to request a copy of the personal data we hold about you, including details of how it is used and who has access to it.
2
Right to Rectification
If your personal data is inaccurate, outdated, or incomplete, you have the right to request that we correct or update that information.
3
Right to Erasure
You may request the deletion of your personal data under certain circumstances, subject to our legal obligations to retain specific records.
4
Right to Withdraw Consent
You may withdraw your consent to data processing at any time. Withdrawal does not affect the validity of any processing carried out prior to that point.
5
Right to Object to Marketing
You have the right, at any time, to object to the processing of your data for direct marketing purposes, including via email, SMS, and push notifications.
6
Right to Lodge a Complaint
If you are dissatisfied with how best66 has handled your data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

To exercise any of the above rights, please submit a written request to privacy@best66.ws with the subject line "Data Rights Request – [Your Full Name]". We will process your request within 21 working days in accordance with Malaysia's PDPA requirements.

9. Cookies & Tracking Technologies

Best66 uses cookies and similar technologies to enhance your experience on our platform, ensure proper functionality, and understand how our platform is used.

Cookie TypePurposeDurationCan Be Declined?
Important Session & Security Secure login, session tokens, CSRF protection Session only No (required for functionality)
Analytics Performance Understanding how users interact with the platform 2 years Yes (in privacy settings)
Analytics User Preferences Saves language, display currency, and UI preferences 1 year Yes
Marketing Communications Displaying relevant best66 promotions 90 days Yes (unsubscribe within account)

You can manage your cookie settings through your web browser. Please note that blocking all cookies may affect certain features of the best66 platform. Cookies required for session security cannot be deleted while you are logged in.

10. Protection of Children's Data

Best66 is a platform intended exclusively for individuals aged 18 years and above. We do not knowingly collect any personal data from individuals under the age of 18.

Should we discover that personal data belonging to a minor has been collected inadvertently, we will take immediate steps to delete that data and close the associated account. Parents or guardians who suspect their child has registered on the best66 platform are urged to contact us immediately at privacy@best66.ws.

11. Amendments to the Privacy Policy

Best66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, updates to Malaysian law, or service improvements. When we make material changes, we will:

  • Updating the "Last Updated" date at the top of this document
  • Sending email notifications to all registered members at least 14 days before the changes take effect
  • Displaying a clear notice on the best66 platform homepage

Continued use of the best66 platform after any changes take effect constitutes acceptance of the revised Privacy Policy.

12. Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by best66, please contact our Data Privacy Officer:

  • Privacy Email: privacy@best66.ws
  • General Support Email: support@best66.ws
  • Live Chat: Available 24/7 within the best66 platform
  • Response Time: Data-related requests — within 21 business days; General enquiries — under 24 hours

For more information on your rights and responsibilities as a best66 member, please refer to Terms & Conditions us. For responsible gaming tools and self-exclusion controls, visit the Responsible Gaming us.

🔐

Your Data Is Safe with best66

Bet with peace of mind knowing your personal data is protected by best-in-class security technology and is fully PDPA compliant. Register today and enjoy a safe, fair, and exciting betting experience alongside more than 500,000 best66 members.

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